# PandaDoc: Major incident: Documents creation via API does not work

**Summary:** PandaDoc reported a major API outage that prevented document creation, starting at 2023-02-13 17:23 UTC and resolved at 2023-02-13 17:39 UTC, lasting 16 min. The vendor confirmed users could create documents via API again; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-02-13 17:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zn3gkw3z4160](https://stspg.io/zn3gkw3z4160)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)
- Versions: before (none: first archived) → after incident\_version:220/hm2wqzn9sthc@65c7763e83a7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Documents creation via API does not work
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-02-13 17:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-02-13 17:39 UTC
```

**6. Added: Affected components**

```diff
+ API
```

**7. Added: Update** (investigating) · 2023-02-13 17:23 UTC

```diff
+ We are actively investigating the issue of creating documents via API. Please check back here for updates, and we appreciate your patience while we get this resolved.
```

**8. Added: Update** (monitoring) · 2023-02-13 17:32 UTC

```diff
+ We have resolved the issue and PandaDoc users should now be able to create documents via API. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
```

**9. Added: Update** (resolved) · 2023-02-13 17:39 UTC

```diff
+ We're all set! Users can now create documents via API. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-02-13 17:23 UTC | Major incident: Documents creation via API does not work (this change) | outage |

All PandaDoc changes: [timeline](https://rewindex.com/company/pandadoc/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if4ff1f431a8c6f · Markdown: https://rewindex.com/change/if4ff1f431a8c6f.md · JSON: https://rewindex.com/api/v1/changes/if4ff1f431a8c6f · Generated 2026-10-18T02:31:35.340Z