Changes / PandaDoc / Live chat is currently unavailable
PandaDoc: Critical incident: Live chat is currently unavailable
Summary
PandaDoc’s critical live chat outage affected Support chat and US & Global - Support chat, starting 2026-08-03 15:18 UTC and lasting 2 h 36 min. PandaDoc attributed it to an Intercom provider outage and warned support replies could be delayed; live chat was confirmed working and the incident resolved at 2026-08-03 17:55 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Live chat is currently unavailable
Before: not present
After: critical
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After: resolved
Before: not present
After: 2026-08-03 15:18 UTC
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After: 2026-08-03 17:55 UTC
Before: not present
After: Support chat, US & Global - Support chat
Before: not present
After: Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting).
If you've submitted a support request, our team is still working through the queue, and reply times may be delayed.
We appreciate your patience and will restore chat as soon as possible.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: Live chat should be available for users now.
The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
Before: not present
After: Live chat is working properly, and the incident should be fully resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Live chat is currently unavailable (this change) PandaDoc’s critical live chat outage affected Support chat and US & Global - Support chat, starting 2026-08-03 15:18 UTC and lasting 2 h 36 min. PandaDoc attributed it to an Intercom provider outage and warned support replies could be delayed; live chat was confirmed working and the incident resolved at 2026-08-03 17:55 UTC. | Major incident |