PandaDoc change history: Live chat is currently unavailable

PandaDoc’s critical live chat outage affected Support chat and US & Global - Support chat, starting 2026-08-03 15:18 UTC and lasting 2 h 36 min. PandaDoc attributed it to an Intercom provider outage and warned support replies could be delayed; live chat was confirmed working and the incident resolved at 2026-08-03 17:55 UTC.