PandaDoc change history

PandaDoc reported a major incident affecting document creation and viewing, with creating/editing, sending and uploading components listed for US & Global. It started at 2026-08-20 17:03 UTC and was resolved at 2026-08-20 21:42 UTC, lasting 4 h 38 min. PandaDoc reported mitigation at 17:20 UTC with no further degradation; no root cause was stated.

PandaDoc’s critical live chat outage affected Support chat and US & Global - Support chat, starting 2026-08-03 15:18 UTC and lasting 2 h 36 min. PandaDoc attributed it to an Intercom provider outage and warned support replies could be delayed; live chat was confirmed working and the incident resolved at 2026-08-03 17:55 UTC.

PandaDoc reported a major outage affecting Public API requests and document sending in US & Global, starting 2026-07-15 15:54 UTC and lasting 1 h 10 min. Public API access recovered at 16:12 UTC; new document creation and sending recovered at 16:22 UTC. Documents created during the incident were unblocked by full resolution at 2026-07-15 17:05 UTC.

PandaDoc reported a critical outage affecting integrations and PDF downloads, with document creation, editing and uploads also listed as affected in US & Global components. The incident started at 2026-05-21 15:07 UTC and was resolved at 2026-05-21 16:04 UTC, lasting 57 min; PandaDoc confirmed normal operation but stated no cause or specific fix.

PandaDoc reported a major outage affecting document access, sending, upload and download, with API, integrations and other US & Global services also listed as affected. It started at 2026-05-06 19:27 UTC and was resolved at 2026-05-06 20:03 UTC, lasting 36 min; PandaDoc confirmed normal operation but stated no cause or fix.

PandaDoc reported a major US & Global disruption affecting document creation, sending, status changes, signing, downloads, API functionality and integrations. It started at 2026-04-22 09:32 UTC and was resolved at 2026-04-22 11:31 UTC, lasting 1 h 58 min. All features were restored, and affected documents were processed with PDF versions available.

PandaDoc reported a major outage preventing the application from loading, with affected components across EU and US & Global services. The incident ran from 2025-10-20 13:34 UTC to 2025-10-20 14:06 UTC (31 min); PandaDoc confirmed normal operation was restored but did not state a cause or specific fix.

PandaDoc reported a major outage affecting document search results and the Pipedrive integration, starting 2025-04-23 14:30 UTC and resolved 2025-04-23 22:18 UTC (7 h 48 min). Pipedrive was reported restored at 15:17 UTC, with reconnection advised if issues persisted; document search remained under investigation until full resolution.

PandaDoc reported a major incident affecting document creation from existing templates and loading template and CLI lists in US & Global, from 2025-03-05 13:53 UTC to 2025-03-05 17:16 UTC (3 h 23 min). Template search was disabled during remediation; all affected services were operational at resolution.

PandaDoc reported a critical file-upload outage affecting PDF, DOCX, CSV, image files and other uploads, with US & Global components listed. It started at 2024-12-02 17:44 UTC and was fully resolved at 2024-12-02 18:35 UTC, lasting 51 min; PandaDoc reported uploads restored at 18:22 UTC.

PandaDoc reported a major email-delivery incident affecting EU and US & Global document sending/opening from 2024-10-30 12:23 UTC to 2024-10-31 20:49 UTC, lasting 32 h 26 min. Fraudulent signups triggered Spamhaus phishing flags, blocklisting an email domain and IP ranges; some emails went to spam or quarantine. PandaDoc implemented mitigation measures, suggested link/SMS alternatives, and marked the incident resolved.

PandaDoc reported a critical outage preventing documents from being downloaded as PDF files, affecting Uploading documents and US & Global - Uploading and downloading documents. It started at 2024-05-16 18:39 UTC and was resolved at 2024-05-16 19:57 UTC, lasting 1 h 18 min; PandaDoc confirmed normal operation but provided no specific cause or fix details.

PandaDoc reported a critical outage preventing document creation, viewing and editing, with API, integrations and other US & Global components affected. It started at 2023-12-21 12:58 UTC and was resolved at 2023-12-21 19:00 UTC, lasting 6 h 1 min; PandaDoc reported normal application use restored during monitoring but disclosed no cause or specific fix.

PandaDoc reported a critical outage preventing document creation, affecting Creating and editing documents and US & Global - Creating and editing documents. It started at 2023-12-20 11:50 UTC and was resolved at 2023-12-20 12:06 UTC; the computed duration was 15 min. PandaDoc reported implementing a fix and confirmed normal operation.

PandaDoc reported a major application outage (502 Gateway, etc.) affecting EU and US & Global services, including APIs, document workflows and integrations. It started at 2023-10-23 00:42 UTC and was resolved at 2023-10-23 01:48 UTC, lasting 1 h 5 min. PandaDoc confirmed application access was restored but provided no specific cause or fix details.

PandaDoc’s critical API outage started at 2023-09-26 18:29 UTC and lasted 58 min, resolving at 2023-09-26 19:27 UTC. A fix was implemented at 18:59 UTC; the postmortem said some users’ API keys were temporarily deactivated, requiring new ones, and stated PandaDoc was not breached or hacked.

PandaDoc reported a major degradation affecting catalog CSV import and application performance, including smart content and email delivery. It started at 2023-04-27 16:04 UTC and was resolved at 2023-04-27 16:39 UTC; the recorded duration was 34 min. Performance was stabilized by 16:19 UTC, with no cause stated.

PandaDoc reported a critical Public API outage starting 2023-04-07 21:01 UTC; unresponsive API endpoints affected platform availability. The incident lasted 12 h 22 min and was resolved at 2023-04-08 09:23 UTC, after PandaDoc reported a fix and monitored application performance.

PandaDoc’s Pipedrive integration stopped working in a critical incident from 2023-03-31 16:08 UTC to 2023-03-31 17:50 UTC, lasting 1 h 42 min. PandaDoc linked the issue to unexpected changes on the Pipedrive API side and reported functionality restored before marking the incident resolved.

PandaDoc reported a major outage affecting document creation, completion and download from 2023-03-20 17:15 UTC to 2023-03-20 18:20 UTC, lasting 1 h 4 min. PandaDoc said these functions were restored at 17:52 UTC and monitored performance before marking the incident resolved; no cause was stated.

PandaDoc reported a major API outage that prevented document creation, starting at 2023-02-13 17:23 UTC and resolved at 2023-02-13 17:39 UTC, lasting 16 min. The vendor confirmed users could create documents via API again; no cause was stated.

PandaDoc reported a critical outage preventing users from working with documents, affecting the application and document sending/opening. It started at 2023-02-08 11:46 UTC and was resolved at 2023-02-08 12:49 UTC, lasting 1 h 2 min. The vendor reported document access restored at 12:33 UTC and monitored performance before closing the incident.

PandaDoc reported a critical outage preventing users from creating documents from templates, starting at 2022-10-28 15:26 UTC and resolved at 2022-10-28 17:55 UTC, lasting 2 h 29 min. The vendor confirmed document creation was restored but did not state a cause or describe the fix.

PandaDoc reported a major incident affecting template/document creation in its Application and Web application, starting at 2022-08-30 16:00 UTC and resolved at 2022-08-30 17:33 UTC, lasting 1 h 33 min. Users were confirmed able to create templates/documents again; no cause was stated.

PandaDoc reported a major performance degradation causing slow loading and errors when loading and creating templates/documents for some users. It started at 2022-08-22 15:13 UTC and was resolved at 2022-08-22 17:31 UTC, lasting 2 h 18 min; PandaDoc confirmed the application was fully operational but stated no cause or specific fix.