Changes / PandaDoc / Global application issues: document access, sending, upload and download
PandaDoc: Major incident: Global application issues: document access, sending, upload and download
Summary
PandaDoc reported a major outage affecting document access, sending, upload and download, with API, integrations and other US & Global services also listed as affected. It started at 2026-05-06 19:27 UTC and was resolved at 2026-05-06 20:03 UTC, lasting 36 min; PandaDoc confirmed normal operation but stated no cause or fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Global application issues: document access, sending, upload and download
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-06 19:27 UTC
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After: 2026-05-06 20:03 UTC
Before: not present
After: API, Creating and editing documents, CRMs & Integrations, Mobile application, Public (recipient) view, Sending documents, Signup, Uploading documents, US & Global - API, US & Global - Creating and editing documents, US & Global - CRMs & Integrations, US & Global - Mobile application, US & Global - Public (recipient) view, US & Global - Sending and opening documents, US & Global - Signup, US & Global - Uploading and downloading documents, US & Global - Web application, US & Global - Webhooks, US & Global - Website, Web application, Webhooks, Website
Before: not present
After: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
Before: not present
After: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
Before: not present
After: We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Global application issues: document access, sending, upload and download (this change) PandaDoc reported a major outage affecting document access, sending, upload and download, with API, integrations and other US & Global services also listed as affected. It started at 2026-05-06 19:27 UTC and was resolved at 2026-05-06 20:03 UTC, lasting 36 min; PandaDoc confirmed normal operation but stated no cause or fix. | Major incident |