# PandaDoc: Major incident: Global application issues: document access, sending, upload and download

**Summary:** PandaDoc reported a major outage affecting document access, sending, upload and download, with API, integrations and other US & Global services also listed as affected. It started at 2026-05-06 19:27 UTC and was resolved at 2026-05-06 20:03 UTC, lasting 36 min; PandaDoc confirmed normal operation but stated no cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-06 19:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0xzxbhpwds9f](https://stspg.io/0xzxbhpwds9f)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)
- Versions: before (none: first archived) → after incident\_version:220/gpq450zk3z12@21c9eb2a02d4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Global application issues: document access, sending, upload and download
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-06 19:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-06 20:03 UTC
```

**6. Added: Affected components**

```diff
+ API, Creating and editing documents, CRMs & Integrations, Mobile application, Public (recipient) view, Sending documents, Signup, Uploading documents, US & Global - API, US & Global - Creating and editing documents, US & Global - CRMs & Integrations, US & Global - Mobile application, US & Global - Public (recipient) view, US & Global - Sending and opening documents, US & Global - Signup, US & Global - Uploading and downloading documents, US & Global - Web application, US & Global - Webhooks, US & Global - Website, Web application, Webhooks, Website
```

**7. Added: Update** (investigating) · 2026-05-06 19:27 UTC

```diff
+ We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
```

**8. Added: Update** (investigating) · 2026-05-06 19:28 UTC

```diff
+ We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
```

**9. Added: Update** (resolved) · 2026-05-06 20:03 UTC

```diff
+ We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-06 19:27 UTC | Major incident: Global application issues: document access, sending, upload and download (this change) | outage |

All PandaDoc changes: [timeline](https://rewindex.com/company/pandadoc/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia7d68a3ebb0ae5 · Markdown: https://rewindex.com/change/ia7d68a3ebb0ae5.md · JSON: https://rewindex.com/api/v1/changes/ia7d68a3ebb0ae5 · Generated 2026-10-18T03:28:51.477Z