Changes / PandaDoc / Document Creation, Sending, Downloads, API & Integrations Disruption
PandaDoc: Major incident: Document Creation, Sending, Downloads, API & Integrations Disruption
Summary
PandaDoc reported a major US & Global disruption affecting document creation, sending, status changes, signing, downloads, API functionality and integrations. It started at 2026-04-22 09:32 UTC and was resolved at 2026-04-22 11:31 UTC, lasting 1 h 58 min. All features were restored, and affected documents were processed with PDF versions available.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Document Creation, Sending, Downloads, API & Integrations Disruption
Before: not present
After: major
Before: not present
After: resolved
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After: 2026-04-22 09:32 UTC
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After: 2026-04-22 11:31 UTC
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After: Uploading documents, US & Global - API, US & Global - Creating and editing documents, US & Global - CRMs & Integrations, US & Global - Sending and opening documents, US & Global - Uploading and downloading documents
Before: not present
After: We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
Before: not present
After: We have identified the root cause of the issue affecting document creation from templates,
document sending, document status changes, file downloads, API functionality, and some
third-party integrations. Our team is actively working on a fix. We will provide updates
as we make progress.
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After: We are continuing to work on a fix for this issue.
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After: We are continuing to work on a fix for this issue.
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After: Most platform features have been restored and are operating normally. We are continuing
to work on resolving the remaining issues affecting document signing and document
downloads. We will provide further updates as we make progress.
Before: not present
After: The underlying issues have been resolved, and all platform features are now operational.
We are currently processing documents that were affected during the incident and did not
have their PDF versions generated. Some clients may still experience errors when attempting
to download documents as PDFs while this processing is ongoing.
We will update the status to Resolved as soon as all affected documents have been
successfully processed. Thank you for your patience.
Before: not present
After: This incident has been fully resolved. All platform features, including document signing
and document downloads, are now fully operational. All affected documents have been
successfully processed and PDF versions are now available.
We apologize for any inconvenience caused and thank you for your patience throughout
this incident.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Document Creation, Sending, Downloads, API & Integrations Disruption (this change) PandaDoc reported a major US & Global disruption affecting document creation, sending, status changes, signing, downloads, API functionality and integrations. It started at 2026-04-22 09:32 UTC and was resolved at 2026-04-22 11:31 UTC, lasting 1 h 58 min. All features were restored, and affected documents were processed with PDF versions available. | Major incident |