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PandaDoc: Document Creation, Sending, Downloads, API & Integrations Disruption

Impact: majorStatus: resolvedStarted Resolved (2.0 h)7 updatesSource: stspg.io (opens in new tab)
Summary

PandaDoc reported a major US & Global disruption affecting document creation, sending, status changes, signing, downloads, API functionality and integrations. It started at 2026-04-22 09:32 UTC and was resolved at 2026-04-22 11:31 UTC, lasting 1 h 58 min. All features were restored, and affected documents were processed with PDF versions available.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: US & Global - CRMs & IntegrationsUS & Global - APIUploading documentsUS & Global - Uploading and downloading documentsUS & Global - Sending and opening documentsUS & Global - Creating and editing documents

Timeline of updates

  1. investigating

    We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

  2. identified

    We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.

  3. identified

    We are continuing to work on a fix for this issue.

  4. identified

    We are continuing to work on a fix for this issue.

  5. monitoring

    Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.

  6. monitoring

    The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.

  7. resolved

    This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON