# PandaDoc: Major incident: Document Creation, Sending, Downloads, API & Integrations Disruption

**Summary:** PandaDoc reported a major US & Global disruption affecting document creation, sending, status changes, signing, downloads, API functionality and integrations. It started at 2026-04-22 09:32 UTC and was resolved at 2026-04-22 11:31 UTC, lasting 1 h 58 min. All features were restored, and affected documents were processed with PDF versions available. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-22 09:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/d3r9f35q8y35](https://stspg.io/d3r9f35q8y35)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)
- Versions: before (none: first archived) → after incident\_version:220/bsljm30y7x1w@ef6d5df1d4eb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Document Creation, Sending, Downloads, API & Integrations Disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-22 09:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-22 11:31 UTC
```

**6. Added: Affected components**

```diff
+ Uploading documents, US & Global - API, US & Global - Creating and editing documents, US & Global - CRMs & Integrations, US & Global - Sending and opening documents, US & Global - Uploading and downloading documents
```

**7. Added: Update** (investigating) · 2026-04-22 09:32 UTC

```diff
+ We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
```

**8. Added: Update** (identified) · 2026-04-22 09:46 UTC

```diff
+ We have identified the root cause of the issue affecting document creation from templates,  document sending, document status changes, file downloads, API functionality, and some  third-party integrations. Our team is actively working on a fix. We will provide updates  as we make progress.
```

**9. Added: Update** (identified) · 2026-04-22 10:01 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2026-04-22 10:01 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (monitoring) · 2026-04-22 10:46 UTC

```diff
+ Most platform features have been restored and are operating normally. We are continuing  to work on resolving the remaining issues affecting document signing and document  downloads. We will provide further updates as we make progress.
```

**12. Added: Update** (monitoring) · 2026-04-22 11:27 UTC

```diff
+ The underlying issues have been resolved, and all platform features are now operational.  We are currently processing documents that were affected during the incident and did not  have their PDF versions generated. Some clients may still experience errors when attempting  to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been  successfully processed. Thank you for your patience.
```

**13. Added: Update** (resolved) · 2026-04-22 11:31 UTC

```diff
+ This incident has been fully resolved. All platform features, including document signing  and document downloads, are now fully operational. All affected documents have been  successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout  this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-22 09:32 UTC | Major incident: Document Creation, Sending, Downloads, API & Integrations Disruption (this change) | outage |

All PandaDoc changes: [timeline](https://rewindex.com/company/pandadoc/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifc6a35e196a439 · Markdown: https://rewindex.com/change/ifc6a35e196a439.md · JSON: https://rewindex.com/api/v1/changes/ifc6a35e196a439 · Generated 2026-10-18T03:29:29.819Z