Changes / PandaDoc / Incident notification
PandaDoc: Critical incident: Incident notification
Summary
PandaDoc reported a critical file-upload outage affecting PDF, DOCX, CSV, image files and other uploads, with US & Global components listed. It started at 2024-12-02 17:44 UTC and was fully resolved at 2024-12-02 18:35 UTC, lasting 51 min; PandaDoc reported uploads restored at 18:22 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Incident notification
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-12-02 17:44 UTC
Before: not present
After: 2024-12-02 18:35 UTC
Before: not present
After: Uploading documents, US & Global - Uploading and downloading documents
Before: not present
After: We are actively investigating the ongoing issue with file upload (PDF, DOCX, CSV, image files, etc). Please check back here for updates, and we appreciate your patience while we get this resolved.
Before: not present
After: We have resolved the issue with file upload, and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
Before: not present
After: We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience any issues with this, please reach out to us using the instructions here: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Incident notification (this change) PandaDoc reported a critical file-upload outage affecting PDF, DOCX, CSV, image files and other uploads, with US & Global components listed. It started at 2024-12-02 17:44 UTC and was fully resolved at 2024-12-02 18:35 UTC, lasting 51 min; PandaDoc reported uploads restored at 18:22 UTC. | Major incident |