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PandaDoc: Incident notification

Impact: criticalStatus: resolvedStarted Resolved (51 min)3 updatesSource: stspg.io (opens in new tab)
Summary

PandaDoc reported a critical file-upload outage affecting PDF, DOCX, CSV, image files and other uploads, with US & Global components listed. It started at 2024-12-02 17:44 UTC and was fully resolved at 2024-12-02 18:35 UTC, lasting 51 min; PandaDoc reported uploads restored at 18:22 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Uploading documentsUS & Global - Uploading and downloading documents

Timeline of updates

  1. investigating

    We are actively investigating the ongoing issue with file upload (PDF, DOCX, CSV, image files, etc). Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring

    We have resolved the issue with file upload, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us using the instructions here: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON