# PandaDoc: Incident notification

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-12-02 17:44 UTC · Resolved: 2024-12-02 18:35 UTC · Duration: 51 min
- Updates: 3 · Affected components: Uploading documents, US & Global - Uploading and downloading documents
- [Vendor status page: https://stspg.io/ddm53rpttrdg](https://stspg.io/ddm53rpttrdg)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a critical file-upload outage affecting PDF, DOCX, CSV, image files and other uploads, with US & Global components listed. It started at 2024-12-02 17:44 UTC and was fully resolved at 2024-12-02 18:35 UTC, lasting 51 min; PandaDoc reported uploads restored at 18:22 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-12-02 17:44 UTC: We are actively investigating the ongoing issue with file upload (PDF, DOCX, CSV, image files, etc). Please check back here for updates, and we appreciate your patience while we get this resolved.
- **monitoring** 2024-12-02 18:22 UTC: We have resolved the issue with file upload, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2024-12-02 18:35 UTC: We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us using the instructions here: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support.

## Rewindex changes for this incident

- 2024-12-02 17:44 UTC: [Critical incident: Incident notification](https://rewindex.com/change/i14d9c0123a5d21.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/0ph211yl6vjr · Markdown: https://rewindex.com/company/pandadoc/incidents/0ph211yl6vjr.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/0ph211yl6vjr · Generated 2026-10-18T13:34:46.915Z