Changes / PandaDoc / Integrations are not responding; PDF won't download
PandaDoc: Critical incident: Integrations are not responding; PDF won't download
Summary
PandaDoc reported a critical outage affecting integrations and PDF downloads, with document creation, editing and uploads also listed as affected in US & Global components. The incident started at 2026-05-21 15:07 UTC and was resolved at 2026-05-21 16:04 UTC, lasting 57 min; PandaDoc confirmed normal operation but stated no cause or specific fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Integrations are not responding; PDF won't download
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After: critical
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After: resolved
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After: 2026-05-21 15:07 UTC
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After: 2026-05-21 16:04 UTC
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After: Creating and editing documents, CRMs & Integrations, Uploading documents, US & Global - Creating and editing documents, US & Global - CRMs & Integrations, US & Global - Uploading and downloading documents
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After: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
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After: We have resolved the issue, and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
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After: We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible.
Please check back here for updates.
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After: We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Integrations are not responding; PDF won't download (this change) PandaDoc reported a critical outage affecting integrations and PDF downloads, with document creation, editing and uploads also listed as affected in US & Global components. The incident started at 2026-05-21 15:07 UTC and was resolved at 2026-05-21 16:04 UTC, lasting 57 min; PandaDoc confirmed normal operation but stated no cause or specific fix. | Major incident |