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PandaDoc: Integrations are not responding; PDF won't download

Impact: criticalStatus: resolvedStarted Resolved (57 min)4 updatesSource: stspg.io (opens in new tab)
Summary

PandaDoc reported a critical outage affecting integrations and PDF downloads, with document creation, editing and uploads also listed as affected in US & Global components. The incident started at 2026-05-21 15:07 UTC and was resolved at 2026-05-21 16:04 UTC, lasting 57 min; PandaDoc confirmed normal operation but stated no cause or specific fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CRMs & IntegrationsUS & Global - CRMs & IntegrationsUploading documentsUS & Global - Uploading and downloading documentsCreating and editing documentsUS & Global - Creating and editing documents

Timeline of updates

  1. investigating

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring

    We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. investigating

    We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

  4. resolved

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON