# PandaDoc: Integrations are not responding; PDF won't download

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-05-21 15:07 UTC · Resolved: 2026-05-21 16:04 UTC · Duration: 57 min
- Updates: 4 · Affected components: CRMs & Integrations, US & Global - CRMs & Integrations, Uploading documents, US & Global - Uploading and downloading documents, Creating and editing documents, US & Global - Creating and editing documents
- [Vendor status page: https://stspg.io/4xv1mm1kzz38](https://stspg.io/4xv1mm1kzz38)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a critical outage affecting integrations and PDF downloads, with document creation, editing and uploads also listed as affected in US & Global components. The incident started at 2026-05-21 15:07 UTC and was resolved at 2026-05-21 16:04 UTC, lasting 57 min; PandaDoc confirmed normal operation but stated no cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-21 15:07 UTC: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **monitoring** 2026-05-21 15:20 UTC: We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **investigating** 2026-05-21 15:33 UTC: We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible.  Please check back here for updates.
- **resolved** 2026-05-21 16:04 UTC: We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

## Rewindex changes for this incident

- 2026-05-21 15:07 UTC: [Critical incident: Integrations are not responding; PDF won't download](https://rewindex.com/change/i1bdb318fa853f2.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/h5klpn125zg7 · Markdown: https://rewindex.com/company/pandadoc/incidents/h5klpn125zg7.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/h5klpn125zg7 · Generated 2026-10-18T09:56:56.867Z