# PandaDoc: Critical incident: Integrations are not responding; PDF won't download

**Summary:** PandaDoc reported a critical outage affecting integrations and PDF downloads, with document creation, editing and uploads also listed as affected in US & Global components. The incident started at 2026-05-21 15:07 UTC and was resolved at 2026-05-21 16:04 UTC, lasting 57 min; PandaDoc confirmed normal operation but stated no cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-21 15:07 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4xv1mm1kzz38](https://stspg.io/4xv1mm1kzz38)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)
- Versions: before (none: first archived) → after incident\_version:220/h5klpn125zg7@fffeccfcaa85
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Integrations are not responding; PDF won't download
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-21 15:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-21 16:04 UTC
```

**6. Added: Affected components**

```diff
+ Creating and editing documents, CRMs & Integrations, Uploading documents, US & Global - Creating and editing documents, US & Global - CRMs & Integrations, US & Global - Uploading and downloading documents
```

**7. Added: Update** (investigating) · 2026-05-21 15:07 UTC

```diff
+ We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
```

**8. Added: Update** (monitoring) · 2026-05-21 15:20 UTC

```diff
+ We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
```

**9. Added: Update** (investigating) · 2026-05-21 15:33 UTC

```diff
+ We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible.  Please check back here for updates.
```

**10. Added: Update** (resolved) · 2026-05-21 16:04 UTC

```diff
+ We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-21 15:07 UTC | Critical incident: Integrations are not responding; PDF won't download (this change) | outage |

All PandaDoc changes: [timeline](https://rewindex.com/company/pandadoc/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1bdb318fa853f2 · Markdown: https://rewindex.com/change/i1bdb318fa853f2.md · JSON: https://rewindex.com/api/v1/changes/i1bdb318fa853f2 · Generated 2026-10-18T03:29:09.643Z