Changes / PandaDoc / Clients have issues with creating templates/documents
PandaDoc: Major incident: Clients have issues with creating templates/documents
Summary
PandaDoc reported a major incident affecting template/document creation in its Application and Web application, starting at 2022-08-30 16:00 UTC and resolved at 2022-08-30 17:33 UTC, lasting 1 h 33 min. Users were confirmed able to create templates/documents again; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Clients have issues with creating templates/documents
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After: major
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After: resolved
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After: 2022-08-30 16:00 UTC
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After: 2022-08-30 17:33 UTC
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After: Application, Web application
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After: We are currently investigating this issue.
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After: We’re on it! Our team has gotten to work resolving the issue with creating templates/documents to get you back on track as soon as possible. Please check back here for updates.
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After: We have resolved the issue and PandaDoc users should now be able to create templates/documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
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After: We're all set! Users can now create templates/documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Clients have issues with creating templates/documents (this change) PandaDoc reported a major incident affecting template/document creation in its Application and Web application, starting at 2022-08-30 16:00 UTC and resolved at 2022-08-30 17:33 UTC, lasting 1 h 33 min. Users were confirmed able to create templates/documents again; no cause was stated. | Major incident |