# PandaDoc: Major incident: Clients have issues with creating templates/documents

**Summary:** PandaDoc reported a major incident affecting template/document creation in its Application and Web application, starting at 2022-08-30 16:00 UTC and resolved at 2022-08-30 17:33 UTC, lasting 1 h 33 min. Users were confirmed able to create templates/documents again; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-08-30 16:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gqmb7sydzxt4](https://stspg.io/gqmb7sydzxt4)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)
- Versions: before (none: first archived) → after incident\_version:220/t4xssbjxtj64@0919dd6f219f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Clients have issues with creating templates/documents
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-08-30 16:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-08-30 17:33 UTC
```

**6. Added: Affected components**

```diff
+ Application, Web application
```

**7. Added: Update** (investigating) · 2022-08-30 16:00 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2022-08-30 16:20 UTC

```diff
+ We’re on it! Our team has gotten to work resolving the issue with creating templates/documents to get you back on track as soon as possible. Please check back here for updates.
```

**9. Added: Update** (monitoring) · 2022-08-30 17:01 UTC

```diff
+ We have resolved the issue and PandaDoc users should now be able to create templates/documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
```

**10. Added: Update** (resolved) · 2022-08-30 17:33 UTC

```diff
+ We're all set! Users can now create templates/documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-08-30 16:00 UTC | Major incident: Clients have issues with creating templates/documents (this change) | outage |

All PandaDoc changes: [timeline](https://rewindex.com/company/pandadoc/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i33a5a6b4e7f935 · Markdown: https://rewindex.com/change/i33a5a6b4e7f935.md · JSON: https://rewindex.com/api/v1/changes/i33a5a6b4e7f935 · Generated 2026-10-18T03:33:47.343Z