PandaDoc: Clients have issues with creating templates/documents

Impact: majorStatus: resolvedStarted 2022-08-30 16:00 UTCResolved 2022-08-30 17:33 UTC (1.6 h)4 updatesSource: stspg.io

Summary

PandaDoc reported a major incident affecting template/document creation in its Application and Web application, starting at 2022-08-30 16:00 UTC and resolved at 2022-08-30 17:33 UTC, lasting 1 h 33 min. Users were confirmed able to create templates/documents again; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: ApplicationWeb application

Timeline of updates

investigating2022-08-30 16:00 UTC
We are currently investigating this issue.
investigating2022-08-30 16:20 UTC
We’re on it! Our team has gotten to work resolving the issue with creating templates/documents to get you back on track as soon as possible. Please check back here for updates.
monitoring2022-08-30 17:01 UTC
We have resolved the issue and PandaDoc users should now be able to create templates/documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
resolved2022-08-30 17:33 UTC
We're all set! Users can now create templates/documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

Rewindex changes for this incident

Major incident: Clients have issues with creating templates/documents 2022-08-30 16:00 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON