# PandaDoc: Clients have issues with creating templates/documents

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-08-30 16:00 UTC · Resolved: 2022-08-30 17:33 UTC · Duration: 1.6 h
- Updates: 4 · Affected components: Application, Web application
- [Vendor status page: https://stspg.io/gqmb7sydzxt4](https://stspg.io/gqmb7sydzxt4)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a major incident affecting template/document creation in its Application and Web application, starting at 2022-08-30 16:00 UTC and resolved at 2022-08-30 17:33 UTC, lasting 1 h 33 min. Users were confirmed able to create templates/documents again; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-08-30 16:00 UTC: We are currently investigating this issue.
- **investigating** 2022-08-30 16:20 UTC: We’re on it! Our team has gotten to work resolving the issue with creating templates/documents to get you back on track as soon as possible. Please check back here for updates.
- **monitoring** 2022-08-30 17:01 UTC: We have resolved the issue and PandaDoc users should now be able to create templates/documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2022-08-30 17:33 UTC: We're all set! Users can now create templates/documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2022-08-30 16:00 UTC: [Major incident: Clients have issues with creating templates/documents](https://rewindex.com/change/i33a5a6b4e7f935.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/t4xssbjxtj64 · Markdown: https://rewindex.com/company/pandadoc/incidents/t4xssbjxtj64.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/t4xssbjxtj64 · Generated 2026-10-18T11:30:23.419Z