Changes / PandaDoc / Application is not available (502 Gateway, etc.)
PandaDoc: Major incident: Application is not available (502 Gateway, etc.)
Summary
PandaDoc reported a major application outage (502 Gateway, etc.) affecting EU and US & Global services, including APIs, document workflows and integrations. It started at 2023-10-23 00:42 UTC and was resolved at 2023-10-23 01:48 UTC, lasting 1 h 5 min. PandaDoc confirmed application access was restored but provided no specific cause or fix details.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Application is not available (502 Gateway, etc.)
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After: major
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After: resolved
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After: 2023-10-23 00:42 UTC
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After: 2023-10-23 01:48 UTC
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After: API, Creating and editing documents, CRMs & Integrations, EU - API, EU - Creating and editing documents, EU - CRMs & Integrations, EU - Mobile application, EU - Public (recipient) view, EU - Sending and opening documents, EU - Signup, EU - Uploading and downloading documents, EU - Web application, EU - Webhooks, EU - Website, Mobile application, Public (recipient) view, Sending documents, Signup, Uploading documents, US & Global - API, US & Global - Creating and editing documents, US & Global - CRMs & Integrations, US & Global - Mobile application, US & Global - Public (recipient) view, US & Global - Sending and opening documents, US & Global - Signup, US & Global - Uploading and downloading documents, US & Global - Web application, US & Global - Webhooks, US & Global - Website, Web application, Webhooks, Website
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After: We are actively investigating the issue with app availability. Please check back here for updates, and we appreciate your patience while we get this resolved.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: We’ve identified the issue with [issue description] and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
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After: Here we go! Our development team has identified the issue with the outage, and we are working on getting this resolved. Check back here for more updates while we implement a fix as quickly as possible.
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After: We're all set! Users can now use the application. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Application is not available (502 Gateway, etc.) (this change) PandaDoc reported a major application outage (502 Gateway, etc.) affecting EU and US & Global services, including APIs, document workflows and integrations. It started at 2023-10-23 00:42 UTC and was resolved at 2023-10-23 01:48 UTC, lasting 1 h 5 min. PandaDoc confirmed application access was restored but provided no specific cause or fix details. | Major incident |