PandaDoc: Application is not available (502 Gateway, etc.)

Impact: majorStatus: resolvedStarted 2023-10-23 00:42 UTCResolved 2023-10-23 01:48 UTC (1.1 h)6 updatesSource: stspg.io

Summary

PandaDoc reported a major application outage (502 Gateway, etc.) affecting EU and US & Global services, including APIs, document workflows and integrations. It started at 2023-10-23 00:42 UTC and was resolved at 2023-10-23 01:48 UTC, lasting 1 h 5 min. PandaDoc confirmed application access was restored but provided no specific cause or fix details.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Public (recipient) viewUS & Global - Public (recipient) viewCRMs & IntegrationsUS & Global - CRMs & IntegrationsCreating and editing documentsEU - Creating and editing documentsMobile applicationUS & Global - Mobile applicationAPIUS & Global - APIEU - WebsiteWebsiteUploading documentsUS & Global - Uploading and downloading documentsSending documentsUS & Global - Sending and opening documentsUS & Global - WebhooksWebhooksUS & Global - WebsiteWebsiteCRMs & IntegrationsEU - CRMs & IntegrationsEU - SignupSignupEU - Uploading and downloading documentsUploading documentsAPIEU - APIEU - Web applicationWeb applicationEU - Public (recipient) viewPublic (recipient) viewUS & Global - Web applicationWeb applicationEU - Sending and opening documentsSending documentsCreating and editing documentsUS & Global - Creating and editing documentsEU - Mobile applicationMobile applicationSignupUS & Global - SignupEU - WebhooksWebhooks

Timeline of updates

investigating2023-10-23 00:42 UTC
We are actively investigating the issue with app availability. Please check back here for updates, and we appreciate your patience while we get this resolved.
investigating2023-10-23 00:45 UTC
We are continuing to investigate this issue.
investigating2023-10-23 01:30 UTC
We are continuing to investigate this issue.
identified2023-10-23 01:30 UTC
We’ve identified the issue with [issue description] and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
identified2023-10-23 01:34 UTC
Here we go! Our development team has identified the issue with the outage, and we are working on getting this resolved. Check back here for more updates while we implement a fix as quickly as possible.
resolved2023-10-23 01:48 UTC
We're all set! Users can now use the application. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

Rewindex changes for this incident

Major incident: Application is not available (502 Gateway, etc.) 2023-10-23 00:42 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON