# PandaDoc: Application is not available (502 Gateway, etc.)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-10-23 00:42 UTC · Resolved: 2023-10-23 01:48 UTC · Duration: 1.1 h
- Updates: 6 · Affected components: Public (recipient) view, US & Global - Public (recipient) view, CRMs & Integrations, US & Global - CRMs & Integrations, Creating and editing documents, EU - Creating and editing documents, Mobile application, US & Global - Mobile application, API, US & Global - API, EU - Website, Website, Uploading documents, US & Global - Uploading and downloading documents, Sending documents, US & Global - Sending and opening documents, US & Global - Webhooks, Webhooks, US & Global - Website, Website, CRMs & Integrations, EU - CRMs & Integrations, EU - Signup, Signup, EU - Uploading and downloading documents, Uploading documents, API, EU - API, EU - Web application, Web application, EU - Public (recipient) view, Public (recipient) view, US & Global - Web application, Web application, EU - Sending and opening documents, Sending documents, Creating and editing documents, US & Global - Creating and editing documents, EU - Mobile application, Mobile application, Signup, US & Global - Signup, EU - Webhooks, Webhooks
- [Vendor status page: https://stspg.io/bhdmjf3b079r](https://stspg.io/bhdmjf3b079r)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a major application outage (502 Gateway, etc.) affecting EU and US & Global services, including APIs, document workflows and integrations. It started at 2023-10-23 00:42 UTC and was resolved at 2023-10-23 01:48 UTC, lasting 1 h 5 min. PandaDoc confirmed application access was restored but provided no specific cause or fix details. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-10-23 00:42 UTC: We are actively investigating the issue with app availability. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **investigating** 2023-10-23 00:45 UTC: We are continuing to investigate this issue.
- **investigating** 2023-10-23 01:30 UTC: We are continuing to investigate this issue.
- **identified** 2023-10-23 01:30 UTC: We’ve identified the issue with \[issue description\] and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- **identified** 2023-10-23 01:34 UTC: Here we go! Our development team has identified the issue with the outage, and we are working on getting this resolved. Check back here for more updates while we implement a fix as quickly as possible.
- **resolved** 2023-10-23 01:48 UTC: We're all set! Users can now use the application. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2023-10-23 00:42 UTC: [Major incident: Application is not available (502 Gateway, etc.)](https://rewindex.com/change/ie117dc99da57de.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/6znq3fqg3x1n · Markdown: https://rewindex.com/company/pandadoc/incidents/6znq3fqg3x1n.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/6znq3fqg3x1n · Generated 2026-10-18T12:43:27.016Z