# PandaDoc: Major incident: Application is not available (502 Gateway, etc.)

**Summary:** PandaDoc reported a major application outage (502 Gateway, etc.) affecting EU and US & Global services, including APIs, document workflows and integrations. It started at 2023-10-23 00:42 UTC and was resolved at 2023-10-23 01:48 UTC, lasting 1 h 5 min. PandaDoc confirmed application access was restored but provided no specific cause or fix details. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-10-23 00:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bhdmjf3b079r](https://stspg.io/bhdmjf3b079r)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)
- Versions: before (none: first archived) → after incident\_version:220/6znq3fqg3x1n@1712e2597006
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Application is not available (502 Gateway, etc.)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-10-23 00:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-10-23 01:48 UTC
```

**6. Added: Affected components**

```diff
+ API, Creating and editing documents, CRMs & Integrations, EU - API, EU - Creating and editing documents, EU - CRMs & Integrations, EU - Mobile application, EU - Public (recipient) view, EU - Sending and opening documents, EU - Signup, EU - Uploading and downloading documents, EU - Web application, EU - Webhooks, EU - Website, Mobile application, Public (recipient) view, Sending documents, Signup, Uploading documents, US & Global - API, US & Global - Creating and editing documents, US & Global - CRMs & Integrations, US & Global - Mobile application, US & Global - Public (recipient) view, US & Global - Sending and opening documents, US & Global - Signup, US & Global - Uploading and downloading documents, US & Global - Web application, US & Global - Webhooks, US & Global - Website, Web application, Webhooks, Website
```

**7. Added: Update** (investigating) · 2023-10-23 00:42 UTC

```diff
+ We are actively investigating the issue with app availability. Please check back here for updates, and we appreciate your patience while we get this resolved.
```

**8. Added: Update** (investigating) · 2023-10-23 00:45 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2023-10-23 01:30 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (identified) · 2023-10-23 01:30 UTC

```diff
+ We’ve identified the issue with [issue description] and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
```

**11. Added: Update** (identified) · 2023-10-23 01:34 UTC

```diff
+ Here we go! Our development team has identified the issue with the outage, and we are working on getting this resolved. Check back here for more updates while we implement a fix as quickly as possible.
```

**12. Added: Update** (resolved) · 2023-10-23 01:48 UTC

```diff
+ We're all set! Users can now use the application. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-10-23 00:42 UTC | Major incident: Application is not available (502 Gateway, etc.) (this change) | outage |

All PandaDoc changes: [timeline](https://rewindex.com/company/pandadoc/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie117dc99da57de · Markdown: https://rewindex.com/change/ie117dc99da57de.md · JSON: https://rewindex.com/api/v1/changes/ie117dc99da57de · Generated 2026-10-18T03:29:41.074Z