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PandaDoc change history: Application is not available (502 Gateway, etc.)

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25Major incident
When (UTC)ChangeKind
Major incident: Application is not available (502 Gateway, etc.)
PandaDoc reported a major application outage (502 Gateway, etc.) affecting EU and US & Global services, including APIs, document workflows and integrations. It started at 2023-10-23 00:42 UTC and was resolved at 2023-10-23 01:48 UTC, lasting 1 h 5 min. PandaDoc confirmed application access was restored but provided no specific cause or fix details.
Major incident