Changes / PandaDoc / Document can't be created from the templates
PandaDoc: Critical incident: Document can't be created from the templates
Summary
PandaDoc reported a critical outage preventing users from creating documents from templates, starting at 2022-10-28 15:26 UTC and resolved at 2022-10-28 17:55 UTC, lasting 2 h 29 min. The vendor confirmed document creation was restored but did not state a cause or describe the fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Document can't be created from the templates
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After: critical
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After: resolved
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After: 2022-10-28 15:26 UTC
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After: 2022-10-28 17:55 UTC
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After: Application, Sending and Opening Documents, Sending documents, Web application
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After: We are currently investigating this issue.
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After: Thank you for your patience! Our development team continues investigating the issue.
Check back here for updates and we will get this back on track as soon as possible.
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After: Our development team is looking into the issue at the moment.
We do appreciate your patience! Stay tuned.
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After: The investigation is being performed on our end. We will keep you posted on any updates received!
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After: We’ve identified the issue with document creation and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
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After: We have resolved the issue and PandaDoc users should now be able to create documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
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After: We're all set! Users can now create documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Document can't be created from the templates (this change) PandaDoc reported a critical outage preventing users from creating documents from templates, starting at 2022-10-28 15:26 UTC and resolved at 2022-10-28 17:55 UTC, lasting 2 h 29 min. The vendor confirmed document creation was restored but did not state a cause or describe the fix. | Major incident |