Changes / PandaDoc / Document search results are not loaded
PandaDoc: Major incident: Document search results are not loaded
Summary
PandaDoc reported a major outage affecting document search results and the Pipedrive integration, starting 2025-04-23 14:30 UTC and resolved 2025-04-23 22:18 UTC (7 h 48 min). Pipedrive was reported restored at 15:17 UTC, with reconnection advised if issues persisted; document search remained under investigation until full resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Document search results are not loaded
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After: major
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After: resolved
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After: 2025-04-23 14:30 UTC
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After: 2025-04-23 22:18 UTC
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After: CRMs & Integrations, Sending documents, US & Global - CRMs & Integrations, US & Global - Sending and opening documents
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After: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
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After: The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again).
The team is doing their best to resolve the search issue, thank you for your patience!
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After: The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible!
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After: We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Document search results are not loaded (this change) PandaDoc reported a major outage affecting document search results and the Pipedrive integration, starting 2025-04-23 14:30 UTC and resolved 2025-04-23 22:18 UTC (7 h 48 min). Pipedrive was reported restored at 15:17 UTC, with reconnection advised if issues persisted; document search remained under investigation until full resolution. | Major incident |