Companies / PandaDoc / incidents
PandaDoc: Document search results are not loaded
PandaDoc reported a major outage affecting document search results and the Pipedrive integration, starting 2025-04-23 14:30 UTC and resolved 2025-04-23 22:18 UTC (7 h 48 min). Pipedrive was reported restored at 15:17 UTC, with reconnection advised if issues persisted; document search remained under investigation until full resolution.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: CRMs & IntegrationsUS & Global - CRMs & IntegrationsSending documentsUS & Global - Sending and opening documents
Timeline of updates
- investigating
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- investigating
The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again). The team is doing their best to resolve the search issue, thank you for your patience!
- investigating
The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible!
- resolved
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Rewindex changes for this incident
- Major incident: Document search results are not loaded 2025-04-23 14:30 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON