Changes / PandaDoc / Some users experience issues with creation and viewing of documents
PandaDoc: Major incident: Some users experience issues with creation and viewing of documents
Summary
PandaDoc reported a major incident affecting document creation and viewing, with creating/editing, sending and uploading components listed for US & Global. It started at 2026-08-20 17:03 UTC and was resolved at 2026-08-20 21:42 UTC, lasting 4 h 38 min. PandaDoc reported mitigation at 17:20 UTC with no further degradation; no root cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users experience issues with creation and viewing of documents
Before: not present
After: major
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After: resolved
Before: not present
After: 2026-08-20 17:03 UTC
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After: 2026-08-20 21:42 UTC
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After: Creating and editing documents, Sending documents, Uploading documents, US & Global - Creating and editing documents, US & Global - Sending documents, US & Global - Uploading documents
Before: not present
After: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
Before: not present
After: We've mitigated the issue affecting document creation and viewing, and are no longer seeing degradation.
We continue to work on identify the root cause. We'll provide a further update as we learn more.
Before: not present
After: We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users experience issues with creation and viewing of documents (this change) PandaDoc reported a major incident affecting document creation and viewing, with creating/editing, sending and uploading components listed for US & Global. It started at 2026-08-20 17:03 UTC and was resolved at 2026-08-20 21:42 UTC, lasting 4 h 38 min. PandaDoc reported mitigation at 17:20 UTC with no further degradation; no root cause was stated. | Major incident |