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PandaDoc: Some users experience issues with creation and viewing of documents

Impact: majorStatus: resolvedStarted Resolved (4.7 h)3 updatesSource: stspg.io (opens in new tab)
Summary

PandaDoc reported a major incident affecting document creation and viewing, with creating/editing, sending and uploading components listed for US & Global. It started at 2026-08-20 17:03 UTC and was resolved at 2026-08-20 21:42 UTC, lasting 4 h 38 min. PandaDoc reported mitigation at 17:20 UTC with no further degradation; no root cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Uploading documentsUS & Global - Uploading documentsSending documentsUS & Global - Sending documentsCreating and editing documentsUS & Global - Creating and editing documents

Timeline of updates

  1. investigating

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating

    We've mitigated the issue affecting document creation and viewing, and are no longer seeing degradation. We continue to work on identify the root cause. We'll provide a further update as we learn more.

  3. resolved

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON