# PandaDoc: Some users experience issues with creation and viewing of documents

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-20 17:03 UTC · Resolved: 2026-08-20 21:42 UTC · Duration: 4.7 h
- Updates: 3 · Affected components: Uploading documents, US & Global - Uploading documents, Sending documents, US & Global - Sending documents, Creating and editing documents, US & Global - Creating and editing documents
- [Vendor status page: https://stspg.io/z6t6m8ml5p5c](https://stspg.io/z6t6m8ml5p5c)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a major incident affecting document creation and viewing, with creating/editing, sending and uploading components listed for US & Global. It started at 2026-08-20 17:03 UTC and was resolved at 2026-08-20 21:42 UTC, lasting 4 h 38 min. PandaDoc reported mitigation at 17:20 UTC with no further degradation; no root cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-20 17:03 UTC: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **investigating** 2026-08-20 17:20 UTC: We've mitigated the issue affecting document creation and viewing, and are no longer seeing degradation.  We continue to work on identify the root cause. We'll provide a further update as we learn more.
- **resolved** 2026-08-20 21:42 UTC: We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

## Rewindex changes for this incident

- 2026-08-20 17:03 UTC: [Major incident: Some users experience issues with creation and viewing of documents](https://rewindex.com/change/i52aa7308d446e4.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/l3hkd4wvyxyd · Markdown: https://rewindex.com/company/pandadoc/incidents/l3hkd4wvyxyd.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/l3hkd4wvyxyd · Generated 2026-10-18T11:45:38.785Z