Changes / PandaDoc / Pipedrive Integration is not Functioning Properly
PandaDoc: Critical incident: Pipedrive Integration is not Functioning Properly
Summary
PandaDoc’s Pipedrive integration stopped working in a critical incident from 2023-03-31 16:08 UTC to 2023-03-31 17:50 UTC, lasting 1 h 42 min. PandaDoc linked the issue to unexpected changes on the Pipedrive API side and reported functionality restored before marking the incident resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Pipedrive Integration is not Functioning Properly
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After: critical
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After: resolved
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After: 2023-03-31 16:08 UTC
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After: 2023-03-31 17:50 UTC
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After: CRMs & Integrations, Integrations
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After: We are actively investigating why Pipedrive integration is not working. Please check back here for updates, and we appreciate your patience while we get this resolved.
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After: Thank you for your patience! Our development team is already hard at work investigating this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.
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After: We’ve identified that the issue is connected to unexpected changes introduced on the Pipedrive API side. The issue is resolved now and the functionality is up and running again.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Pipedrive Integration is not Functioning Properly (this change) PandaDoc’s Pipedrive integration stopped working in a critical incident from 2023-03-31 16:08 UTC to 2023-03-31 17:50 UTC, lasting 1 h 42 min. PandaDoc linked the issue to unexpected changes on the Pipedrive API side and reported functionality restored before marking the incident resolved. | Major incident |