PandaDoc: Pipedrive Integration is not Functioning Properly

Impact: criticalStatus: resolvedStarted 2023-03-31 16:08 UTCResolved 2023-03-31 17:50 UTC (1.7 h)4 updatesSource: stspg.io

Summary

PandaDoc’s Pipedrive integration stopped working in a critical incident from 2023-03-31 16:08 UTC to 2023-03-31 17:50 UTC, lasting 1 h 42 min. PandaDoc linked the issue to unexpected changes on the Pipedrive API side and reported functionality restored before marking the incident resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CRMs & IntegrationsIntegrations

Timeline of updates

investigating2023-03-31 16:08 UTC
We are actively investigating why Pipedrive integration is not working. Please check back here for updates, and we appreciate your patience while we get this resolved.
investigating2023-03-31 16:38 UTC
Thank you for your patience! Our development team is already hard at work investigating this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.
monitoring2023-03-31 17:47 UTC
We’ve identified that the issue is connected to unexpected changes introduced on the Pipedrive API side. The issue is resolved now and the functionality is up and running again.
resolved2023-03-31 17:50 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Pipedrive Integration is not Functioning Properly 2023-03-31 16:08 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON