# PandaDoc: Critical incident: Pipedrive Integration is not Functioning Properly

**Summary:** PandaDoc’s Pipedrive integration stopped working in a critical incident from 2023-03-31 16:08 UTC to 2023-03-31 17:50 UTC, lasting 1 h 42 min. PandaDoc linked the issue to unexpected changes on the Pipedrive API side and reported functionality restored before marking the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-03-31 16:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kqg432fjg0nj](https://stspg.io/kqg432fjg0nj)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)
- Versions: before (none: first archived) → after incident\_version:220/crthwwws6593@db77d92c0b8d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Pipedrive Integration is not Functioning Properly
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-03-31 16:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-03-31 17:50 UTC
```

**6. Added: Affected components**

```diff
+ CRMs & Integrations, Integrations
```

**7. Added: Update** (investigating) · 2023-03-31 16:08 UTC

```diff
+ We are actively investigating why Pipedrive integration is not working. Please check back here for updates, and we appreciate your patience while we get this resolved.
```

**8. Added: Update** (investigating) · 2023-03-31 16:38 UTC

```diff
+ Thank you for your patience! Our development team is already hard at work investigating this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.
```

**9. Added: Update** (monitoring) · 2023-03-31 17:47 UTC

```diff
+ We’ve identified that the issue is connected to unexpected changes introduced on the Pipedrive API side. The issue is resolved now and the functionality is up and running again.
```

**10. Added: Update** (resolved) · 2023-03-31 17:50 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-03-31 16:08 UTC | Critical incident: Pipedrive Integration is not Functioning Properly (this change) | outage |

All PandaDoc changes: [timeline](https://rewindex.com/company/pandadoc/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iba03be3b2983b0 · Markdown: https://rewindex.com/change/iba03be3b2983b0.md · JSON: https://rewindex.com/api/v1/changes/iba03be3b2983b0 · Generated 2026-10-18T03:33:56.367Z