Changes / PandaDoc / Can't create, view and edit documents
PandaDoc: Critical incident: Can't create, view and edit documents
Summary
PandaDoc reported a critical outage preventing document creation, viewing and editing, with API, integrations and other US & Global components affected. It started at 2023-12-21 12:58 UTC and was resolved at 2023-12-21 19:00 UTC, lasting 6 h 1 min; PandaDoc reported normal application use restored during monitoring but disclosed no cause or specific fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Can't create, view and edit documents
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After: critical
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After: resolved
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After: 2023-12-21 12:58 UTC
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After: 2023-12-21 19:00 UTC
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After: API, Creating and editing documents, CRMs & Integrations, Public (recipient) view, Sending documents, Uploading documents, US & Global - API, US & Global - Creating and editing documents, US & Global - CRMs & Integrations, US & Global - Public (recipient) view, US & Global - Sending and opening documents, US & Global - Uploading and downloading documents, US & Global - Web application, US & Global - Webhooks, Web application, Webhooks
Before: not present
After: We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
Before: not present
After: We’ve identified the issue and are already working on a fix.
We appreciate your patience and will post updates here as soon as possible. Stay tuned!
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After: We are continuing to work on a fix for this issue.
Before: not present
After: We are continuing to work on a fix for this issue.
We appreciate your patience and will post updates here as soon as possible. Stay tuned!
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After: We are continuing to work on a fix for this issue.
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After: We have resolved the issue and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
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After: Lower performance can be faced with document delivery and creating documents using CRM & Integrations. Our team continues monitoring the app for any further issues.
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After: The performance of the app is decreased. We are currently working on a fix.
We appreciate your patience and will post updates here as soon as possible.
Before: not present
After: We have resolved the issue and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
Before: not present
After: We are continuing to monitor for any further issues.
Before: not present
After: We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Can't create, view and edit documents (this change) PandaDoc reported a critical outage preventing document creation, viewing and editing, with API, integrations and other US & Global components affected. It started at 2023-12-21 12:58 UTC and was resolved at 2023-12-21 19:00 UTC, lasting 6 h 1 min; PandaDoc reported normal application use restored during monitoring but disclosed no cause or specific fix. | Major incident |