Changes / PandaDoc / PandaDoc Performance Degradation
PandaDoc: Major incident: PandaDoc Performance Degradation
Summary
PandaDoc reported a major performance degradation causing slow loading and errors when loading and creating templates/documents for some users. It started at 2022-08-22 15:13 UTC and was resolved at 2022-08-22 17:31 UTC, lasting 2 h 18 min; PandaDoc confirmed the application was fully operational but stated no cause or specific fix.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)
What changed
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After: PandaDoc Performance Degradation
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After: major
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After: resolved
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After: 2022-08-22 15:13 UTC
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After: 2022-08-22 17:31 UTC
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After: Application, Sending and Opening Documents, Sending documents, Uploading and downloading documents, Uploading documents, Web application
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After: We are currently investigating this issue.
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After: Some users are experiencing degradation of application performance and functions, such as slow loading, errors when loading and creating templates/documents. We are currently actively investigating this issue and will provide updates momentarily.
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After: Thank you for your patience! We are still hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.
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After: We continue to actively investigate the issue Please check back here for updates, and we appreciate your patience while we get this resolved.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: We have resolved the issue and PandaDoc users should now be able to use the application to the full. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
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After: We're all set! The application is fully operational now. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: PandaDoc Performance Degradation (this change) PandaDoc reported a major performance degradation causing slow loading and errors when loading and creating templates/documents for some users. It started at 2022-08-22 15:13 UTC and was resolved at 2022-08-22 17:31 UTC, lasting 2 h 18 min; PandaDoc confirmed the application was fully operational but stated no cause or specific fix. | Major incident |