Search

Companies / PandaDoc / incidents

PandaDoc: PandaDoc Performance Degradation

Impact: majorStatus: resolvedStarted Resolved (2.3 h)8 updatesSource: stspg.io (opens in new tab)
Summary

PandaDoc reported a major performance degradation causing slow loading and errors when loading and creating templates/documents for some users. It started at 2022-08-22 15:13 UTC and was resolved at 2022-08-22 17:31 UTC, lasting 2 h 18 min; PandaDoc confirmed the application was fully operational but stated no cause or specific fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Uploading and downloading documentsUploading documentsSending and Opening DocumentsSending documentsApplicationWeb application

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    Some users are experiencing degradation of application performance and functions, such as slow loading, errors when loading and creating templates/documents. We are currently actively investigating this issue and will provide updates momentarily.

  3. investigating

    Thank you for your patience! We are still hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.

  4. investigating

    We continue to actively investigate the issue Please check back here for updates, and we appreciate your patience while we get this resolved.

  5. investigating

    We are continuing to investigate this issue.

  6. investigating

    We are continuing to investigate this issue.

  7. monitoring

    We have resolved the issue and PandaDoc users should now be able to use the application to the full. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  8. resolved

    We're all set! The application is fully operational now. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON