# PandaDoc: PandaDoc Performance Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-08-22 15:13 UTC · Resolved: 2022-08-22 17:31 UTC · Duration: 2.3 h
- Updates: 8 · Affected components: Uploading and downloading documents, Uploading documents, Sending and Opening Documents, Sending documents, Application, Web application
- [Vendor status page: https://stspg.io/g3hb6s44sgrh](https://stspg.io/g3hb6s44sgrh)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a major performance degradation causing slow loading and errors when loading and creating templates/documents for some users. It started at 2022-08-22 15:13 UTC and was resolved at 2022-08-22 17:31 UTC, lasting 2 h 18 min; PandaDoc confirmed the application was fully operational but stated no cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-08-22 15:13 UTC: We are currently investigating this issue.
- **investigating** 2022-08-22 15:18 UTC: Some users are experiencing degradation of application performance and functions, such as slow loading, errors when loading and creating templates/documents. We are currently actively investigating this issue and will provide updates momentarily.
- **investigating** 2022-08-22 15:33 UTC: Thank you for your patience! We are still hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.
- **investigating** 2022-08-22 15:51 UTC: We continue to actively investigate the issue Please check back here for updates, and we appreciate your patience while we get this resolved.
- **investigating** 2022-08-22 16:11 UTC: We are continuing to investigate this issue.
- **investigating** 2022-08-22 16:43 UTC: We are continuing to investigate this issue.
- **monitoring** 2022-08-22 16:54 UTC: We have resolved the issue and PandaDoc users should now be able to use the application to the full. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2022-08-22 17:31 UTC: We're all set! The application is fully operational now. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2022-08-22 15:13 UTC: [Major incident: PandaDoc Performance Degradation](https://rewindex.com/change/i5f5c87d19da8b5.md)


---
Canonical: https://rewindex.com/company/pandadoc/incidents/pvmbtfcrm0b7 · Markdown: https://rewindex.com/company/pandadoc/incidents/pvmbtfcrm0b7.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/pvmbtfcrm0b7 · Generated 2026-10-18T13:34:47.826Z