Search

Companies / PandaDoc / incidents

PandaDoc: Live chat is currently unavailable

Impact: criticalStatus: resolvedStarted Resolved (2.6 h)4 updatesSource: stspg.io (opens in new tab)
Summary

PandaDoc’s critical live chat outage affected Support chat and US & Global - Support chat, starting 2026-08-03 15:18 UTC and lasting 2 h 36 min. PandaDoc attributed it to an Intercom provider outage and warned support replies could be delayed; live chat was confirmed working and the incident resolved at 2026-08-03 17:55 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Support chatUS & Global - Support chat

Timeline of updates

  1. investigating

    Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  4. resolved

    Live chat is working properly, and the incident should be fully resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON