# PandaDoc: Live chat is currently unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-03 15:18 UTC · Resolved: 2026-08-03 17:55 UTC · Duration: 2.6 h
- Updates: 4 · Affected components: Support chat, US & Global - Support chat
- [Vendor status page: https://stspg.io/3f6y7pprn1w4](https://stspg.io/3f6y7pprn1w4)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc’s critical live chat outage affected Support chat and US & Global - Support chat, starting 2026-08-03 15:18 UTC and lasting 2 h 36 min. PandaDoc attributed it to an Intercom provider outage and warned support replies could be delayed; live chat was confirmed working and the incident resolved at 2026-08-03 17:55 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-03 14:50 UTC: Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting).  If you've submitted a support request, our team is still working through the queue, and reply times may be delayed.  We appreciate your patience and will restore chat as soon as possible.
- **investigating** 2026-08-03 15:18 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-08-03 16:40 UTC: Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2026-08-03 17:55 UTC: Live chat is working properly, and the incident should be fully resolved.

## Rewindex changes for this incident

- 2026-08-03 15:18 UTC: [Critical incident: Live chat is currently unavailable](https://rewindex.com/change/i096768a5991e47.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/97vsrs6mpyvl · Markdown: https://rewindex.com/company/pandadoc/incidents/97vsrs6mpyvl.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/97vsrs6mpyvl · Generated 2026-10-18T10:40:32.748Z