# PandaDoc: Unable to work on the documents

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-02-08 11:46 UTC · Resolved: 2023-02-08 12:49 UTC · Duration: 1.0 h
- Updates: 4 · Affected components: Sending and Opening Documents, Sending documents, Application, Web application
- [Vendor status page: https://stspg.io/z69mj5h8fpmp](https://stspg.io/z69mj5h8fpmp)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a critical outage preventing users from working with documents, affecting the application and document sending/opening. It started at 2023-02-08 11:46 UTC and was resolved at 2023-02-08 12:49 UTC, lasting 1 h 2 min. The vendor reported document access restored at 12:33 UTC and monitored performance before closing the incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-02-08 11:46 UTC: We are actively investigating the issue.  Please check back here for updates, and we appreciate your patience while we get this resolved.
- **investigating** 2023-02-08 12:12 UTC: Thank you for your patience! Our development team is already hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.
- **monitoring** 2023-02-08 12:33 UTC: We have resolved the issue and PandaDoc users should now be able to work with the documents.  We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2023-02-08 12:49 UTC: We're all set! If you continue to experience any issues with the platform, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2023-02-08 11:46 UTC: [Critical incident: Unable to work on the documents](https://rewindex.com/change/icf45d280a98886.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/wknzr3w8xpgc · Markdown: https://rewindex.com/company/pandadoc/incidents/wknzr3w8xpgc.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/wknzr3w8xpgc · Generated 2026-10-18T09:46:39.802Z