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CompaniesPandaDocIncidents

PandaDoc: PandaDoc Chat support is unavailable.

MinorStatus: resolvedStarted Resolved (6 min)3 updatesstspg.io (opens in new tab)

Affected components: WebsiteApplicationWeb application

Timeline of updates

  1. investigating

    Zendesk, our chat and email system, is having an issue with its service. As a result, some customers are not able to start a chat with us. We'll continue monitoring and will post an update here once it's back up! In the meantime, you can reach out to us at support@pandadoc.com.

  2. monitoring

    We have resolved the issue and PandaDoc users should now be able to send a chat and email again] We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved

    This incident has ben resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by PandaDoc, started 2023-03-16 00:10 UTC, resolved after 6 min, 3 update(s).

Title
PandaDoc Chat support is unavailable.
Vendor
PandaDoc
Date
URL
https://rewindex.com/company/pandadoc/incidents/kzhvrsqm9t8j

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