# PandaDoc: PandaDoc Chat support is unavailable.

> PandaDoc status incident “PandaDoc Chat support is unavailable.” on 2023-03-16: impact minor (vendor’s label), 6 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pandadoc/incidents/kzhvrsqm9t8j
Last updated: 2023-03-16T00:16:27Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-03-16 00:10 UTC · Resolved: 2023-03-16 00:16 UTC · Duration: 6 min
- Updates: 3 · Affected components: Website, Application, Web application
- [Vendor status page: https://stspg.io/sn4pl40cp50f](https://stspg.io/sn4pl40cp50f)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Timeline of updates

- **investigating** 2023-03-16 00:10 UTC: Zendesk, our chat and email system, is having an issue with its service. As a result, some customers are not able to start a chat with us. We'll continue monitoring and will post an update here once it's back up!  In the meantime, you can reach out to us at support@pandadoc.com.
- **monitoring** 2023-03-16 00:14 UTC: We have resolved the issue and PandaDoc users should now be able to send a chat and email again\] We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2023-03-16 00:16 UTC: This incident has ben resolved.

## Cite this

Status incident (vendor impact label: minor) posted by PandaDoc, started 2023-03-16 00:10 UTC, resolved after 6 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/pandadoc/incidents/kzhvrsqm9t8j
- Citation: PandaDoc, “PandaDoc Chat support is unavailable.” (2023-03-16 00:10 UTC). Archived by Rewindex: https://rewindex.com/company/pandadoc/incidents/kzhvrsqm9t8j (CC BY 4.0).
- Markdown link: `[PandaDoc: PandaDoc Chat support is unavailable. (2023-03-16)](https://rewindex.com/company/pandadoc/incidents/kzhvrsqm9t8j)`


---
Canonical: https://rewindex.com/company/pandadoc/incidents/kzhvrsqm9t8j · Markdown: https://rewindex.com/company/pandadoc/incidents/kzhvrsqm9t8j.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/kzhvrsqm9t8j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:36:58.695Z