# PandaDoc

- Domain: pandadoc.com · Category: finance
- Status page: https://status.pandadoc.com (polled every 10 minutes; now operational)
- Incidents archived: 201 (92 major/critical, 66 maintenances), history since 2017-08-03
- Last 90 days: 5 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2017 | 3 | 0 | 0 | 1 min |
| 2018 | 10 | 2 | 3 | 4.0 h |
| 2019 | 20 | 5 | 3 | 1.4 h |
| 2020 | 35 | 13 | 6 | 1.3 h |
| 2021 | 53 | 29 | 11 | 1.2 h |
| 2022 | 37 | 21 | 6 | 1.1 h |
| 2023 | 15 | 10 | 10 | 1.1 h |
| 2024 | 8 | 3 | 18 | 50 min |
| 2025 | 7 | 3 | 6 | 3.4 h |
| 2026 | 13 | 6 | 3 | 1.2 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-08-20 17:03 UTC | [Major incident: Some users experience issues with creation and viewing of documents](https://rewindex.com/change/i52aa7308d446e4.md) | PandaDoc reported a major incident affecting document creation and viewing, with creating/editing, sending and uploading components listed for US & Global. It started at 2026-08-20 17:03 UTC and was resolved at 2026-08-20 21:42 UTC, lasting 4 h 38 min. PandaDoc reported mitigation at 17:20 UTC with no further degradation; no root cause was stated. |
| 2026-08-03 15:18 UTC | [Critical incident: Live chat is currently unavailable](https://rewindex.com/change/i096768a5991e47.md) | PandaDoc’s critical live chat outage affected Support chat and US & Global - Support chat, starting 2026-08-03 15:18 UTC and lasting 2 h 36 min. PandaDoc attributed it to an Intercom provider outage and warned support replies could be delayed; live chat was confirmed working and the incident resolved at 2026-08-03 17:55 UTC. |
| 2026-07-15 15:54 UTC | [Major incident: Some customers may experience Public API request failures or be unable to send documents through the platform](https://rewindex.com/change/ie69945287de0b6.md) | PandaDoc reported a major outage affecting Public API requests and document sending in US & Global, starting 2026-07-15 15:54 UTC and lasting 1 h 10 min. Public API access recovered at 16:12 UTC; new document creation and sending recovered at 16:22 UTC. Documents created during the incident were unblocked by full resolution at 2026-07-15 17:05 UTC. |
| 2026-05-21 15:07 UTC | [Critical incident: Integrations are not responding; PDF won't download](https://rewindex.com/change/i1bdb318fa853f2.md) | PandaDoc reported a critical outage affecting integrations and PDF downloads, with document creation, editing and uploads also listed as affected in US & Global components. The incident started at 2026-05-21 15:07 UTC and was resolved at 2026-05-21 16:04 UTC, lasting 57 min; PandaDoc confirmed normal operation but stated no cause or specific fix. |
| 2026-05-06 19:27 UTC | [Major incident: Global application issues: document access, sending, upload and download](https://rewindex.com/change/ia7d68a3ebb0ae5.md) | PandaDoc reported a major outage affecting document access, sending, upload and download, with API, integrations and other US & Global services also listed as affected. It started at 2026-05-06 19:27 UTC and was resolved at 2026-05-06 20:03 UTC, lasting 36 min; PandaDoc confirmed normal operation but stated no cause or fix. |
| 2026-04-22 09:32 UTC | [Major incident: Document Creation, Sending, Downloads, API & Integrations Disruption](https://rewindex.com/change/ifc6a35e196a439.md) | PandaDoc reported a major US & Global disruption affecting document creation, sending, status changes, signing, downloads, API functionality and integrations. It started at 2026-04-22 09:32 UTC and was resolved at 2026-04-22 11:31 UTC, lasting 1 h 58 min. All features were restored, and affected documents were processed with PDF versions available. |
| 2025-10-20 13:34 UTC | [Major incident: PandaDoc application won't load](https://rewindex.com/change/ie381fad73ebf1d.md) | PandaDoc reported a major outage preventing the application from loading, with affected components across EU and US & Global services. The incident ran from 2025-10-20 13:34 UTC to 2025-10-20 14:06 UTC (31 min); PandaDoc confirmed normal operation was restored but did not state a cause or specific fix. |
| 2025-04-23 14:30 UTC | [Major incident: Document search results are not loaded](https://rewindex.com/change/ifdf9e7638d8ac4.md) | PandaDoc reported a major outage affecting document search results and the Pipedrive integration, starting 2025-04-23 14:30 UTC and resolved 2025-04-23 22:18 UTC (7 h 48 min). Pipedrive was reported restored at 15:17 UTC, with reconnection advised if issues persisted; document search remained under investigation until full resolution. |
| 2025-03-05 13:53 UTC | [Major incident: Documents creation issue](https://rewindex.com/change/i23b2ae886654fd.md) | PandaDoc reported a major incident affecting document creation from existing templates and loading template and CLI lists in US & Global, from 2025-03-05 13:53 UTC to 2025-03-05 17:16 UTC (3 h 23 min). Template search was disabled during remediation; all affected services were operational at resolution. |
| 2024-12-02 17:44 UTC | [Critical incident: Incident notification](https://rewindex.com/change/i14d9c0123a5d21.md) | PandaDoc reported a critical file-upload outage affecting PDF, DOCX, CSV, image files and other uploads, with US & Global components listed. It started at 2024-12-02 17:44 UTC and was fully resolved at 2024-12-02 18:35 UTC, lasting 51 min; PandaDoc reported uploads restored at 18:22 UTC. |

Full timeline: [PandaDoc changes](https://rewindex.com/company/pandadoc/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Pricing | [https://pandadoc.com/pricing](https://pandadoc.com/pricing) | 0 |  |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-07 02:47 UTC | [Incident notification](https://stspg.io/fk3dqk1m5wc3) | none | 13 h |  |
| 2026-09-01 16:54 UTC | [Inline fields may not work in the recipient view](https://stspg.io/lk4qg337rj98) | minor | 27 min |  |
| 2026-08-20 17:03 UTC | [Some users experience issues with creation and viewing of documents](https://stspg.io/z6t6m8ml5p5c) | major | 4.7 h |  |
| 2026-08-03 15:18 UTC | [Live chat is currently unavailable](https://stspg.io/3f6y7pprn1w4) | critical | 2.6 h |  |
| 2026-07-30 10:35 UTC | [Document Creation via CRM Integrations](https://stspg.io/m1jbgbpk1n7m) | none | 1.4 h |  |
| 2026-07-15 15:54 UTC | [Some customers may experience Public API request failures or be unable to send documents through the platform](https://stspg.io/0hns25zc4ybf) | major | 1.2 h |  |
| 2026-06-30 21:46 UTC | [Limited ability in editing sent documents](https://stspg.io/q0sjtxnn33yv) | minor | 23 h |  |
| 2026-05-21 15:07 UTC | [Integrations are not responding; PDF won't download](https://stspg.io/4xv1mm1kzz38) | critical | 57 min |  |
| 2026-05-19 14:30 UTC | [Documents won't load in the new interface](https://stspg.io/42hkzt5zfp8h) | minor | 40 min |  |
| 2026-05-06 19:27 UTC | [Global application issues: document access, sending, upload and download](https://stspg.io/0xzxbhpwds9f) | major | 36 min |  |
| 2026-04-30 20:23 UTC | [PandaDoc is responding slowly / Templates not visible / Document creation may be affected](https://stspg.io/lw6sg1v91brb) | none | 29 min |  |
| 2026-04-22 09:32 UTC | [Document Creation, Sending, Downloads, API & Integrations Disruption](https://stspg.io/d3r9f35q8y35) | major | 2.0 h |  |
| 2026-01-09 20:56 UTC | [Support messenger outage](https://stspg.io/42vcd3vyc3rc) | none | 30 min |  |
| 2025-10-27 16:49 UTC | [Slowdown in key document operations](https://stspg.io/v9lndw83pygb) | none | 1.1 h |  |
| 2025-10-20 13:34 UTC | [PandaDoc application won't load](https://stspg.io/hvlppmsvlrbr) | major | 32 min |  |
| 2025-07-28 16:02 UTC | [Document access in editor](https://stspg.io/3wcfc7x554tl) | minor | 35 min |  |
| 2025-06-12 19:13 UTC | [Issue with Identity Verification (Persona)](https://stspg.io/qvh996hwt8v7) | minor | 13 h |  |
| 2025-04-23 14:30 UTC | [Document search results are not loaded](https://stspg.io/g95hst8vfxql) | major | 7.8 h |  |
| 2025-03-05 13:53 UTC | [Documents creation issue](https://stspg.io/djyx6wrybccb) | major | 3.4 h |  |
| 2025-02-26 16:42 UTC | [Thumbnails generation can work with delays](https://stspg.io/26w8vhnnrwv4) | none | 3.6 h |  |
| 2024-12-17 15:58 UTC | [Performance degradation of PandaDoc app](https://stspg.io/plspqh1crb71) | minor | 46 min |  |
| 2024-12-02 17:44 UTC | [Incident notification](https://stspg.io/ddm53rpttrdg) | critical | 51 min |  |
| 2024-10-30 12:23 UTC | [Email delivery issues](https://stspg.io/xfchlnvtnjtr) | major | 32 h |  |
| 2024-09-17 16:01 UTC | [Application is loading slowly](https://stspg.io/j8ss7p97rpc5) | minor | 33 min |  |
| 2024-07-26 00:01 UTC | [We currently have a problem with PDF processing (uploading and downloading)](https://stspg.io/jmjn8fqd66xv) | minor | 1.3 h |  |
| 2024-07-15 15:55 UTC | [There may be disruptions in PandaDoc services](https://stspg.io/9thk0khhcp6t) | minor | 50 min |  |
| 2024-05-16 18:39 UTC | [Document can not be downloaded as PDF files](https://stspg.io/dc8j80nbl2xd) | critical | 1.3 h |  |
| 2024-03-06 16:05 UTC | [Incident notification](https://stspg.io/lg2mvklfq7f2) | minor | 48 min |  |
| 2023-12-21 12:58 UTC | [Can't create, view and edit documents](https://stspg.io/ncy5yd076jw1) | critical | 6.0 h |  |
| 2023-12-20 11:50 UTC | [Can't create documents](https://stspg.io/njh86b73bhtb) | critical | 16 min |  |
| 2023-10-23 00:42 UTC | [Application is not available (502 Gateway, etc.)](https://stspg.io/bhdmjf3b079r) | major | 1.1 h |  |
| 2023-09-27 15:51 UTC | [Document Creation, Sending, and Viewing](https://stspg.io/0fmmtktytsy4) | minor | 2.5 h |  |
| 2023-09-26 18:29 UTC | [API Outage](https://stspg.io/qq7c7k7hqljh) | critical | 58 min |  |
| 2023-07-11 15:04 UTC | [Issue with creating documents](https://stspg.io/wlpvkczjpjv2) | minor | 50 min |  |
| 2023-06-09 00:17 UTC | [Slight Performance Degradation in Editor](https://stspg.io/q9yty5brzqr5) | minor | 21 h |  |
| 2023-05-12 12:44 UTC | [Issues with documents visibility and movement in the "Documents" tab](https://stspg.io/vpgc1pk0pk1z) | minor | 1.4 h |  |
| 2023-04-27 16:04 UTC | [PandaDoc performance: catalog CSV import](https://stspg.io/2f5h2vvbsxvh) | major | 34 min |  |
| 2023-04-07 21:01 UTC | [Public API is down](https://stspg.io/7r3f9spbbn0q) | critical | 12 h |  |
| 2023-03-31 16:08 UTC | [Pipedrive Integration is not Functioning Properly](https://stspg.io/kqg432fjg0nj) | critical | 1.7 h |  |
| 2023-03-20 17:15 UTC | [Issues with PandaDoc document creation, completion and download](https://stspg.io/mg5rn04lklnc) | major | 1.1 h |  |
| 2023-03-16 00:10 UTC | [PandaDoc Chat support is unavailable.](https://stspg.io/sn4pl40cp50f) | minor | 6 min |  |
| 2023-02-13 17:23 UTC | [Documents creation via API does not work](https://stspg.io/zn3gkw3z4160) | major | 16 min |  |
| 2023-02-08 11:46 UTC | [Unable to work on the documents](https://stspg.io/z69mj5h8fpmp) | critical | 1.0 h |  |
| 2022-11-08 15:16 UTC | [Pusher Outage](https://stspg.io/r5lq3qgrp95f) | minor | 1.6 h |  |
| 2022-10-28 15:26 UTC | [Document can't be created from the templates](https://stspg.io/yl61lzkv83p4) | critical | 2.5 h |  |
| 2022-09-22 17:32 UTC | [unable to pull information from Zoho](https://stspg.io/8k4bxf0sqhxm) | minor | 2.3 h |  |
| 2022-09-14 16:13 UTC | [Document, Template, Content Library lists cannot be loaded](https://stspg.io/n2vqk474m9lp) | minor | 29 min |  |
| 2022-08-30 16:00 UTC | [Clients have issues with creating templates/documents](https://stspg.io/gqmb7sydzxt4) | major | 1.6 h |  |
| 2022-08-23 13:03 UTC | [Trouble Opening Documents](https://stspg.io/s9rb4sbw89p8) | minor | 1.5 h |  |
| 2022-08-22 15:13 UTC | [PandaDoc Performance Degradation](https://stspg.io/g3hb6s44sgrh) | major | 2.3 h |  |
| 2022-08-16 12:45 UTC | [Unable to upload document](https://status.pandadoc.com/incidents/zdjmj2bvtpgn) | major | 2.6 h |  |
| 2022-08-15 16:06 UTC | [Unable to create document from template](https://status.pandadoc.com/incidents/cw8ssrzbjf7q) | major | 59 min |  |
| 2022-08-08 16:12 UTC | [Customer is unable to send/sign documents](https://status.pandadoc.com/incidents/xs6wk2zmvl4b) | minor | 12 min |  |
| 2022-07-28 15:20 UTC | [Unable to download documents](https://status.pandadoc.com/incidents/45bxl21dl2cj) | critical | 3.2 h |  |
| 2022-07-21 13:58 UTC | [Documents are having trouble loading with "Reconnecting" message](https://status.pandadoc.com/incidents/rwwyhhnc3h39) | major | 1.2 h |  |
| 2022-06-09 13:07 UTC | [Issue with document sending for https://status.mailgun.com/](https://status.pandadoc.com/incidents/zc8v341v7r9x) | minor | 9.7 h |  |
| 2022-05-04 14:12 UTC | [Pdf errors - we have reports of issues with our pdf generation.](https://status.pandadoc.com/incidents/6z5wnv6h86cf) | major | 38 min |  |
| 2022-05-03 11:44 UTC | [Unable to download document pdfs](https://status.pandadoc.com/incidents/t950h8g34d82) | major | 40 min |  |
| 2022-05-03 11:42 UTC | [Unable to Generate PDF.](https://status.pandadoc.com/incidents/4hhm591pnwww) | none | 0 min |  |
| 2022-04-29 14:38 UTC | [Some customers may not be able to sign documents and will only see a loading screen](https://status.pandadoc.com/incidents/1ttnbw1gldht) | minor | 1.3 h |  |
| 2022-04-26 17:13 UTC | [Hubspot Integration issue](https://status.pandadoc.com/incidents/qc0996qf4542) | major | 49 min |  |
| 2022-04-25 10:53 UTC | [PDF Download not working](https://status.pandadoc.com/incidents/j42r7tz9gvnc) | minor | 20 min |  |
| 2022-04-21 13:53 UTC | [Forms cannot be opened by recipients](https://status.pandadoc.com/incidents/h98fc6j5rcc0) | minor | 35 min |  |
| 2022-04-05 18:22 UTC | [PandaDoc Editor Not Loading](https://status.pandadoc.com/incidents/64p97g177p9m) | major | 40 min |  |
| 2022-03-22 19:31 UTC | [Unable to download documents](https://status.pandadoc.com/incidents/0c5cbwymxjpf) | major | 1.1 h |  |
| 2022-03-21 15:48 UTC | [Unable to download documents](https://status.pandadoc.com/incidents/cl949hhkkf4q) | major | 2.8 h |  |
| 2022-03-09 11:41 UTC | [Grand total feature down](https://status.pandadoc.com/incidents/sbzg30vl26fl) | major | 6 min |  |
| 2022-02-22 17:21 UTC | [Unable to create document using the "create document" button.](https://status.pandadoc.com/incidents/zxmjdbq3khc6) | minor | 26 min |  |
| 2022-02-21 18:25 UTC | [Our email delivery system is down](https://status.pandadoc.com/incidents/241zq5hgksyg) | critical | 1.1 h |  |
| 2022-02-21 15:59 UTC | [Unable to Generate PDF.](https://status.pandadoc.com/incidents/jjmgk16g0gmk) | critical | 37 min |  |
| 2022-02-15 22:16 UTC | [Unable to send documents](https://status.pandadoc.com/incidents/h0bm0bhp5b63) | critical | 24 min |  |
| 2022-02-15 19:34 UTC | [Document/Template editting: yellow warnings](https://status.pandadoc.com/incidents/9xw9k8tgfwct) | major | 33 min |  |
| 2022-02-15 15:48 UTC | [Application loading issue](https://status.pandadoc.com/incidents/8ymcwhslk6my) | major | 35 min |  |
| 2022-02-08 21:29 UTC | [Recurly Down](https://status.pandadoc.com/incidents/42836lrkh8jg) | none | 24 h |  |
| 2022-02-07 21:32 UTC | [Users can't fill in forms/ grand total can't be changed](https://status.pandadoc.com/incidents/8cjlstzrj1lb) | minor | 2.0 h |  |
| 2022-02-07 14:49 UTC | [PipeDrive integration error](https://status.pandadoc.com/incidents/0rcyln7tvqnm) | minor | 4.2 h |  |
| 2022-02-07 12:26 UTC | [Users can not remove recipients from draft documents](https://status.pandadoc.com/incidents/bbkm6gvm305p) | minor | 28 min |  |
| 2022-02-03 18:24 UTC | [Unable to create document using the "create document" button.](https://status.pandadoc.com/incidents/dwbjd9x1cxp9) | major | 32 min |  |
| 2022-01-26 17:46 UTC | [Application availability issue](https://status.pandadoc.com/incidents/x7bvzb3sct9j) | major | 4.6 h |  |
| 2022-01-11 10:46 UTC | [Webhooks subscriptions and history are not available: December, 27 - January, 6](https://status.pandadoc.com/incidents/hgmtp8jypj2x) | none | 0 min |  |
| 2021-12-15 16:08 UTC | [AWS incident: application is down](https://status.pandadoc.com/incidents/c3dpmgk916s3) | critical | 34 min |  |
| 2021-11-15 16:53 UTC | [Stripe connectivity issue](https://status.pandadoc.com/incidents/hn65gjlhc0vz) | minor | 1.6 h |  |
| 2021-11-09 11:12 UTC | [Unable to add the contact or recipient](https://status.pandadoc.com/incidents/m9z9l8ncfrcd) | critical | 31 min |  |
| 2021-11-08 18:41 UTC | [Document creation via API failure in Editor 2.0](https://status.pandadoc.com/incidents/ynh8xn45cvft) | critical | 2.4 h |  |
| 2021-11-04 18:06 UTC | [Hubspot-PandaDoc interface issue](https://status.pandadoc.com/incidents/vsd3k7ystc74) | critical | 1.9 h |  |
| 2021-11-02 22:36 UTC | [Email Delivery Issue](https://status.pandadoc.com/incidents/bk73tfrsd618) | minor | 37 min |  |
| 2021-10-18 22:10 UTC | [“ERR\_SSL\_PROTOCOL\_ERROR” When Accessing PandaDoc App](https://status.pandadoc.com/incidents/wcjcx3l11pnf) | major | 1.8 h |  |
| 2021-10-05 16:13 UTC | [Issues with PDF download](https://status.pandadoc.com/incidents/727wj154jvqw) | minor | 1.3 h |  |
| 2021-09-30 09:45 UTC | [Issue with Document Creation via CRM integrations](https://status.pandadoc.com/incidents/mgk57xzz1klc) | major | 1.2 h |  |
| 2021-09-28 11:57 UTC | [PandaDoc is unreachable: unable to log in to PandaDoc](https://status.pandadoc.com/incidents/wlr4q7v683pp) | critical | 54 min |  |
| 2021-09-24 16:51 UTC | [Hubspot integration issues](https://status.pandadoc.com/incidents/0cy3t61y97kt) | major | 3.4 h |  |
| 2021-09-23 15:54 UTC | [Issue with HubSpot integration](https://status.pandadoc.com/incidents/45ckk3840fmw) | major | 1.2 h |  |
| 2021-09-12 18:37 UTC | [Document generation, download and authentication issues.](https://status.pandadoc.com/incidents/2g3w5nk96c4q) | none | 9 min |  |
| 2021-09-10 13:17 UTC | [PDF Download Issue](https://status.pandadoc.com/incidents/k80flnphb51l) | major | 40 min |  |
| 2021-08-31 17:19 UTC | [Documents cannot be opened/downloaded. Site can not be reached](https://status.pandadoc.com/incidents/twycvr5nlwq9) | major | 5.8 h |  |
| 2021-08-30 16:55 UTC | [Issue with documents sending](https://status.pandadoc.com/incidents/b9ly1000cmlm) | critical | 57 min |  |
| 2021-08-26 19:15 UTC | [Completed PDF Download Issue](https://status.pandadoc.com/incidents/0f939jpkynkt) | major | 1.8 h |  |
| 2021-08-16 09:45 UTC | [Completed document PDFs not dowloanding](https://status.pandadoc.com/incidents/r45njmg5zhjw) | major | 43 min |  |
| 2021-08-03 14:54 UTC | [Issue with PDF generation](https://status.pandadoc.com/incidents/62bvvcpkb7tt) | major | 9 min |  |
| 2021-07-28 12:59 UTC | [Document links not opening](https://status.pandadoc.com/incidents/dlxp88d2tgjt) | major | 59 min |  |


## Charts

### Chart data: PandaDoc status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2017 | 3 | 0 |
| 2018 | 10 | 2 |
| 2019 | 20 | 5 |
| 2020 | 35 | 13 |
| 2021 | 53 | 29 |
| 2022 | 37 | 21 |
| 2023 | 15 | 10 |
| 2024 | 8 | 3 |
| 2025 | 7 | 3 |
| 2026 | 13 | 6 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | major | 1 |
| 2023-12 | critical | 2 |
| 2024-03 | minor | 1 |
| 2024-05 | critical | 1 |
| 2024-07 | minor | 2 |
| 2024-09 | minor | 1 |
| 2024-10 | major | 1 |
| 2024-12 | critical | 1 |
| 2024-12 | minor | 1 |
| 2025-02 | none | 1 |
| 2025-03 | major | 1 |
| 2025-04 | major | 1 |
| 2025-06 | minor | 1 |
| 2025-07 | minor | 1 |
| 2025-10 | major | 1 |
| 2025-10 | none | 1 |
| 2026-01 | none | 1 |
| 2026-04 | major | 1 |
| 2026-04 | none | 1 |
| 2026-05 | critical | 1 |
| 2026-05 | major | 1 |
| 2026-05 | minor | 1 |
| 2026-06 | minor | 1 |
| 2026-07 | major | 1 |
| 2026-07 | none | 1 |
| 2026-08 | critical | 1 |
| 2026-08 | major | 1 |
| 2026-09 | minor | 1 |
| 2026-09 | none | 1 |

---
Canonical: https://rewindex.com/company/pandadoc · Markdown: https://rewindex.com/company/pandadoc.md · JSON: https://rewindex.com/api/v1/companies/pandadoc · Generated 2026-10-18T02:29:16.058Z