Companies / PandaDoc / incidents

PandaDoc: Trouble Opening Documents

Affected components: Sending and Opening DocumentsSending documents

Timeline of updates

1. investigating2022-08-23 13:03 UTC

   Some users may have trouble interacting with the documents. We are currently looking into the issue. Please hold tight for updates.

2. investigating2022-08-23 13:18 UTC

   We are actively investigating the issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

3. identified2022-08-23 13:48 UTC

   We’ve identified the cause and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

4. monitoring2022-08-23 14:26 UTC

   We have resolved the issue and PandaDoc users should now be able to open and interact with the documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

5. resolved2022-08-23 14:32 UTC

   We're all set! If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON