# PandaDoc: Trouble Opening Documents

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-08-23 13:03 UTC · Resolved: 2022-08-23 14:32 UTC · Duration: 1.5 h
- Updates: 5 · Affected components: Sending and Opening Documents, Sending documents
- [Vendor status page: https://stspg.io/s9rb4sbw89p8](https://stspg.io/s9rb4sbw89p8)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Timeline of updates

- **investigating** 2022-08-23 13:03 UTC: Some users may have trouble interacting with the documents. We are currently looking into the issue. Please hold tight for updates.
- **investigating** 2022-08-23 13:18 UTC: We are actively investigating the issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **identified** 2022-08-23 13:48 UTC: We’ve identified the cause and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- **monitoring** 2022-08-23 14:26 UTC: We have resolved the issue and PandaDoc users should now be able to open and interact with the documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2022-08-23 14:32 UTC: We're all set! If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.


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Canonical: https://rewindex.com/company/pandadoc/incidents/2by8zr06n8vc · Markdown: https://rewindex.com/company/pandadoc/incidents/2by8zr06n8vc.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/2by8zr06n8vc · Generated 2026-10-18T11:45:23.742Z