Companies / PandaDoc / incidents

PandaDoc: Document Creation, Sending, and Viewing

Affected components: Public (recipient) viewCRMs & IntegrationsAPIUploading and downloading documentsUploading documentsSending and opening documentsSending documentsWeb applicationCreating and editing documents

Timeline of updates

1. investigating2023-09-27 15:51 UTC

   We are actively investigating Issue with document creation, sending, and viewing . Please check back here for updates, and we appreciate your patience while we get this resolved.

2. investigating2023-09-27 16:05 UTC

   We are continuing to investigate this issue.

3. monitoring2023-09-27 16:43 UTC

   We have resolved the issue and PandaDoc users should now be able to manage document creation, sending, and viewing. We have applied a solution. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

4. monitoring2023-09-27 17:05 UTC

   We are continuing to monitor for any further issues.

5. resolved2023-09-27 18:19 UTC

   We're all set! Users can now create, send, and view documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON