# PandaDoc: Document Creation, Sending, and Viewing

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-27 15:51 UTC · Resolved: 2023-09-27 18:19 UTC · Duration: 2.5 h
- Updates: 5 · Affected components: Public (recipient) view, CRMs & Integrations, API, Uploading and downloading documents, Uploading documents, Sending and opening documents, Sending documents, Web application, Creating and editing documents
- [Vendor status page: https://stspg.io/0fmmtktytsy4](https://stspg.io/0fmmtktytsy4)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Timeline of updates

- **investigating** 2023-09-27 15:51 UTC: We are actively investigating Issue with document creation, sending, and viewing . Please check back here for updates, and we appreciate your patience while we get this resolved.
- **investigating** 2023-09-27 16:05 UTC: We are continuing to investigate this issue.
- **monitoring** 2023-09-27 16:43 UTC: We have resolved the issue and PandaDoc users should now be able to manage document creation, sending, and viewing. We have applied a solution. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **monitoring** 2023-09-27 17:05 UTC: We are continuing to monitor for any further issues.
- **resolved** 2023-09-27 18:19 UTC: We're all set! Users can now create, send, and view documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.


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Canonical: https://rewindex.com/company/pandadoc/incidents/70rl40n8308c · Markdown: https://rewindex.com/company/pandadoc/incidents/70rl40n8308c.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/70rl40n8308c · Generated 2026-10-18T11:44:33.715Z