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PandaDoc: Pusher Outage

Impact: minorStatus: resolvedStarted Resolved (1.6 h)6 updatesSource: stspg.io (opens in new tab)

Affected components: WebsiteApplicationWeb application

Timeline of updates

  1. investigating

    Pusher, a third party tool we use is experiencing an outage of their services. This may affect PandaDoc until it is resolved. We are currently investigating what we can do to mitigate this.

  2. investigating

    https://status.pusher.com/incidents/p6y3557x0hy6

  3. investigating

    We have reports that this is causing issues with sending and opening documents, we'll update as we gain more clarity on the issue

  4. investigating

    We have confirmed that these incidents are currently due to a third-party outage, with Pusher. You can view their status page here: https://status.pusher.com/incidents/p6y3557x0hy6

  5. monitoring

    A fix has been implemented on the third party's end, and we are monitoring the results

  6. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON