# PandaDoc: Pusher Outage

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-11-08 15:16 UTC · Resolved: 2022-11-08 16:52 UTC · Duration: 1.6 h
- Updates: 6 · Affected components: Website, Application, Web application
- [Vendor status page: https://stspg.io/r5lq3qgrp95f](https://stspg.io/r5lq3qgrp95f)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Timeline of updates

- **investigating** 2022-11-08 15:16 UTC: Pusher, a third party tool we use is experiencing an outage of their services. This may affect PandaDoc until it is resolved. We are currently investigating what we can do to mitigate this.
- **investigating** 2022-11-08 15:18 UTC: https://status.pusher.com/incidents/p6y3557x0hy6
- **investigating** 2022-11-08 15:41 UTC: We have reports that this is causing issues with sending and opening documents, we'll update as we gain more clarity on the issue
- **investigating** 2022-11-08 15:56 UTC: We have confirmed that these incidents are currently due to a third-party outage, with Pusher. You can view their status page here: https://status.pusher.com/incidents/p6y3557x0hy6
- **monitoring** 2022-11-08 16:12 UTC: A fix has been implemented on the third party's end, and we are monitoring the results
- **resolved** 2022-11-08 16:52 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pandadoc/incidents/n16lkgq7y07y · Markdown: https://rewindex.com/company/pandadoc/incidents/n16lkgq7y07y.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/n16lkgq7y07y · Generated 2026-10-18T10:43:15.818Z